Free for studio owners · pick a situation, get the words
What your front desk should say when it happens.
Twelve moments every desk faces. Tap one and get the exact words, the one thing to do next, and the mistake that costs you the family.
Pick the moment
What's happening at the desk?
Pick a situation on the left.
Your script appears here. Read it out loud once and it's yours.
Want all 12 as a printable card deck?
One page per script, with your studio's name on top. Tape it under the monitor and every new hire sounds like your best one.
These are 12 scripts. Front Desk Concierge 360 runs your whole desk.
Daily opening and closing agendas for every kind of day, a master playbook, conflict scripts in your policies and your voice, training flashcards, roleplay cards and a quiz that certifies a new hire in one shift. It's 1 of 10 tools in Studio 360, built by studio owners with 40+ years in the business. One payment. No monthly fee.
How it works
- 1Pick what's happening at the desk from the 12 moments.
- 2Read the script, the next step, and the mistake to avoid.
- 3Enter your studio name to print all 12 as a card deck for the desk.
Why not just ask ChatGPT or Claude?
ChatGPT and Claude are brilliant blank slates. That's the problem. Ask one what to say to an upset parent and you get something polite and generic, after you've written the prompt yourself in the middle of a busy lobby. This tool was built the other way around: 40+ years of standing at that desk went in first, so every script already knows the goal of the moment, the next move, and the mistake that costs you the family.
A chat window (blank slate)
- Starts from zero every single time
- Has never worked a studio front desk
- Needs you to write the prompt, mid-lobby
- Gives a polite, generic answer
- Doesn't know which mistake loses the family
This tool (40 years built in)
- 40+ years of running a studio built in before you click
- Knows a trial converts in the first 30 seconds
- Knows a late payment is usually a bad card, not a bad family
- Knows a placement question belongs with the teacher
- Gives the words, the next step, and the mistake to avoid
Who built it: Steve Sirico and Angie D'Valda Sirico performed around the world as D'Valda & Sirico, then owned and ran their own dance studio for 40+ years, founded Dance Teacher Web in 2007, and were inducted into the IACDP Hall of Fame in 2026. Every reply, script and rule in these tools came out of that studio. That's the difference between a tool and a text box.
Questions
Is this really free?
Yes. Every script is free to read with no email required. Your email unlocks the printable 12-card deck with your studio's name on it.
Can I edit the scripts for my studio?
Yes. They're written to be safe to use as-is, but change any line to match your policies and your voice.
Who is this for?
Studio owners, managers and anyone who trains front desk staff. Tape the deck under the monitor and a new hire sounds like your best one on day one.
Who wrote these?
Steve Sirico and Angie D'Valda Sirico, who performed around the world as D'Valda & Sirico, then owned and ran their own dance studio for 40+ years and founded Dance Teacher Web in 2007.
Also free
Parent Email Fixer
The parent email you've been avoiding, answered. 10 ready-to-send replies with your names dropped in.
Scripts are starting points; adjust them to your own policies.